Privacy Policy
Effective Date: December 27, 2024

At Candy Girl Skin, we deeply value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, candygirlskin.com, make a purchase, subscribe to our newsletter, or interact with our services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

To provide a seamless and secure experience, we collect different types of information necessary for processing transactions, enhancing your experience, and offering support. Below are the key categories of information we gather:

1.1 Personal Information

When you make a purchase, sign up for an account, subscribe to our newsletter, or engage with our services, we collect the following personal information:

  • Name: Used for personalizing your shopping experience and addressing you properly in communications.
  • Email Address: For sending order confirmations, customer service responses, newsletters, and promotional offers (with your consent).
  • Phone Number: To provide customer support, notify you of any issues with your orders, or inform you of shipping updates.
  • Billing and Shipping Addresses: For processing orders, ensuring timely delivery, and fulfilling your purchases accurately.

1.2 Payment Information

To facilitate secure transactions, we collect payment-related data such as credit card details or other payment information. This sensitive data is processed via trusted third-party payment processors who adhere to the highest security standards. We do not store your payment information on our servers.

1.3 Usage Data

We automatically collect non-personally identifiable information when you interact with our website. This includes:

  • IP Address: To identify and analyze trends and patterns in traffic to improve website performance.
  • Browser Type: Helps us ensure our website is compatible with your browser.
  • Pages Visited: Provides insights into which pages on our site are of most interest to our visitors.
  • Interaction with Our Website: Helps us understand how visitors engage with our site, such as clicks and time spent on different pages, which aids in site optimization.

1.4 Cookies

We use cookies and other similar technologies to enhance your browsing experience, remember your preferences, and provide a personalized experience. Cookies help us analyze website performance and enable certain features to work smoothly. For more information on cookies, please refer to our Cookie Policy.

2. How We Use Your Information

The information we collect is used in various ways to ensure that we provide you with excellent service, a personalized shopping experience, and relevant communications. Here are the main ways we utilize your information:

2.1 Order Processing

Your personal and payment information is used to process your orders, confirm your purchases, and ship your products to the correct address. We also use this data to provide customer support and resolve any issues related to your order.

2.2 Marketing Communications

With your consent, we may use your email address to send promotional content, newsletters, and special offers related to our products and services. You can choose to receive these communications or opt out at any time.

2.3 Improvement of Services

We use the data we collect to continually improve our website and services. This includes analyzing user behavior to optimize the user experience, such as enhancing website navigation, loading speed, and content personalization.

2.4 Legal Compliance and Protection

In certain situations, we may need to use your information to comply with legal obligations, enforce our terms of service, or protect our legal rights and the rights of our customers. This could involve sharing information with authorities if required by law.

3. How We Protect Your Information

At Candy Girl Skin, we take the security of your personal information seriously. We implement a variety of measures to ensure your data is protected from unauthorized access or misuse.

3.1 Secure Socket Layer (SSL) Encryption

We use SSL encryption technology to safeguard your personal and payment information during transmission. This encryption ensures that any data exchanged between your device and our website is securely protected.

3.2 Secure Servers

All personal data is stored on secure servers that are protected by firewalls, intrusion detection systems, and other security technologies. We restrict access to personal information to authorized personnel only, ensuring that your data is only accessible by those who need it for business purposes.

3.3 Regular Security Audits

We regularly monitor our systems for any potential security vulnerabilities and conduct audits to ensure that our data protection practices are up to date and effective.

4. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party service providers for specific purposes, including:

4.1 Payment Processors

We work with trusted payment processors who handle your payment information securely. These processors comply with the highest standards of security and are responsible for completing your transactions.

4.2 Shipping Providers

To ensure your orders are delivered on time, we may share your name, shipping address, and contact details with trusted shipping companies or carriers.

4.3 Legal and Regulatory Compliance

We may disclose your information to law enforcement or other government authorities if required by law or to protect our rights, property, and safety, and that of our customers.

5. Your Rights

As a customer, you have several rights concerning the personal information we hold about you. These rights give you control over your data and how it is used:

5.1 Access and Correction

You have the right to request access to the personal information we hold about you. If any of your information is incorrect or outdated, you can request to update or correct it.

5.2 Deletion of Data

You can request that we delete your personal information at any time, subject to certain legal exceptions. Please note that we may need to retain some data for business or legal purposes, such as maintaining transaction records.

5.3 Marketing Opt-Out

If you no longer wish to receive marketing communications, including newsletters and promotional offers, you can opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

6. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please do not hesitate to contact us using the details below:

  • Street: 323 Villeros St Santa Fe, New Mexico

  • Phone number: (505) 992-3682

  • Email: info@candygirlskin.com

  • Website: candygirlskin.com