Sales Policy
Effective Date: December 27, 2024

At Candy Girl Skin, we are dedicated to providing our customers with high-quality products and exceptional service. Our goal is to ensure your shopping experience is as smooth and enjoyable as possible. Please review the following terms and conditions, which apply to all purchases made on our website.

1. Product Availability

We strive to ensure that all products listed on our website are available for purchase. However, product availability is subject to change, and we cannot guarantee that all items will be in stock at the time of your purchase.

Out of Stock Items:

In the event that a product is out of stock, we will notify you via email as soon as possible. You will have the option to either wait for the product to be restocked or cancel the order and receive a full refund.

Discontinued Products:

Candy Girl Skin reserves the right to modify or discontinue any product at any time without prior notice. If an item you ordered becomes discontinued, we will inform you immediately and provide a refund or an alternative product suggestion if applicable.

2. Pricing

All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice.

Price Changes:
We make every effort to ensure that our pricing is accurate. However, we reserve the right to modify prices at any time, whether due to promotional events, market conditions, or other factors.

Promotions and Discounts:
Any applicable discounts or promotions will be applied at the time of purchase and cannot be combined with other offers unless specifically stated. Discount codes should be applied during checkout to receive the stated offer.

Taxes:
The prices displayed on the website include applicable taxes unless stated otherwise. The final price, including shipping and taxes, will be shown at checkout before you complete your purchase.

3. Order Confirmation

Once you place an order on our website, you will receive an order confirmation email. This email will include the details of your purchase, including the items ordered, order number, and total price. Please note that an order confirmation does not mean that your order has been shipped or processed.

Order Processing:
Your order will be processed once the payment has been verified. If there are any issues with your order, we will contact you via email to resolve the matter.

Unsuccessful Payment:
In the event that payment is not successfully processed, your order will not be completed, and you will be notified immediately to resolve the issue.

Order Modifications:
Once an order is placed, we cannot guarantee modifications or cancellations. If you wish to make a change to your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request.

4. Payment Methods

At Candy Girl Skin, we aim to provide a variety of secure payment methods for your convenience.

Accepted Payment Methods:
We accept the following payment methods:

Credit cards (Visa, MasterCard, American Express, Discover)
Debit cards
PayPal
Payment Security:
All payments are processed through secure third-party payment gateways, ensuring your personal and financial information is protected. We do not store your credit card details; all information is securely handled by our payment processors.

Payment Authorization:
Please note that your payment must be authorized before your order can be processed and shipped. If there are any issues with your payment, we will contact you to resolve them promptly.

5. Shipping and Delivery

We want to ensure that your products are delivered to you as quickly as possible.

Shipping Methods:
We offer both standard and expedited shipping options. Shipping costs will be calculated during checkout based on the selected shipping method and delivery address. The available shipping options will be clearly displayed at checkout.

Processing Time:
Orders are typically processed and shipped within 2-3 business days from the date of order confirmation. Please note that processing times may vary depending on product availability and volume of orders.

Delivery Time:
Delivery times vary depending on the shipping method chosen and your location.

Standard Shipping: Typically arrives within 5-7 business days for domestic orders.
Expedited Shipping: Typically arrives within 2-3 business days, depending on the destination.
Shipping Notifications and Tracking:
Once your order has been shipped, you will receive an email with a tracking number. This will allow you to track your package’s journey and estimated delivery date. Please allow 24-48 hours for tracking information to be updated in the carrier’s system.

International Shipping:
Currently, we offer shipping within the United States. International shipping is not available at this time, but we are actively working to expand our shipping services to other countries.

Address Accuracy:
It is your responsibility to ensure that the shipping address provided at checkout is accurate. Candy Girl Skin will not be responsible for any delivery issues resulting from incorrect or incomplete addresses.

Shipping Delays:
While we strive to meet our shipping timelines, please note that delays may occur due to unforeseen circumstances, such as weather, holidays, or carrier issues. We are not liable for delays caused by third-party carriers.

6. Cancellations and Modifications

We understand that sometimes plans change. Here’s what you need to know if you need to cancel or modify your order:

Cancellation Policy:
Orders can only be canceled within 24 hours of placement. To cancel your order, please contact us immediately at info@candygirlskin.com with your order number. If your order has already been processed or shipped, we will be unable to cancel it, but you may return the item once it is delivered.

Order Modifications:

Once an order is processed, it is difficult to make changes. However, if you contact us immediately, we will attempt to modify the details of your order before it is shipped.

7. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your product, we offer returns and exchanges.

Return Policy:
You may return items within 30 days of receiving your order for a full refund or exchange. Items must be unused, unopened, and in their original packaging.

Return Process:
To initiate a return, please contact our customer service team at returns@candygirlskin.com. We will provide you with a return authorization number and instructions on how to return the product.

Return Shipping Costs:
Customers are responsible for the return shipping costs, except in the case of damaged or defective items. If your item is damaged or defective, we will cover the return shipping costs.

Refunds:
Once we receive and inspect the returned product, we will issue a refund to the original payment method. Please allow 3-5 business days for your refund to be processed.

8. Contact Us

If you have any questions or concerns about your order or our policies, please don’t hesitate to reach out to us. We are here to assist you.

Email:
For general inquiries or questions about your order, please contact us at: info@candygirlskin.com

Returns and Exchanges:
For return-related inquiri

For questions about our Sales Policy, please contact:

• Street: 323 Villeros St Santa Fe, New Mexico

• Phone number: (505) 992-3682

• Email: info@candygirlskin.com

• Website: candygirlskin.com

es, email us at: returns@candygirlskin.com